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Latest News
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For all of the latest Home Calls and Adult Social Care news,
visit our blog |
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| Does this service replace other services |
No. Home Calls works alongside existing services in a complementary way. It provides peace of mind by filling in any gaps in service provision.
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| What happens if there is no answer from the house when called |
If the recipient is in the bathroom or in the garden or just not able to answer for any reason Home Calls will call again within the hour. If there is again no answer we will make another call within the next hour.
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| If the answer phone clicks in, does this count as an answer |
No Home Calls would call back. Only when we speak to the recipient directly do we consider our service completed for that day.
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| What happens if there is still no answer after the third call. |
Home Calls would immediately contact the first nominated family member or key holder.
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| What happens if that person is not available. |
Home Calls will then call the second nominated family member or key holder. It is unlikely that both nominees would be unreachable by land line and mobile.
We also request new or temporary contact details when clients will be away from their usual contactable numbers. (this needs to be explained better as I don’t understand it – does it mean when the key holder is away – or when the recipient is away?)
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| What happens if the recipient is not at home to receive the call |
No. We are only able to provide a telephone service which supports existing care provision.
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| Does Home Calls make home visits |
No. We are only able to provide a telephone service which supports existing care provision.
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| How and when payment is required |
Payment is due in monthly instalments via Standing Order
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| What if the telephone lines into the recipient house are not working |
If there appears to be an issue with the telephone lines we would immediately alert the first nominated point of contact.
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